Job Purpose

To support to the SOP (Sales Order Processing team), by providing quotations to customers who have submitted enquiries, processing received orders and following up with customers. In addition, you will serve as a point of contact for customers with queries about orders and deliveries.

Key Responsibilities

• To support new and existing customers with sales and order enquiries.

• To raise quotations based on customer requirements and offer additional / alternative products, where appropriate.

• To Follow up quotations and report client feedback through CRM/Sage 200 system.

• To be responsible for client relationships management and assist the team with the development of customer accounts.

• To understand and interpret customer logistical requirements.

• To interpret feedback from customers on existing products and feedback to relevant personnel within the company.

• To identify and participate in any training or development which contributes to the department and/or company objectives.

Knowledge, Skills & Experience

• Previous proven sales administration or customer service experience

• Excellent organisation, attention to detail, and communication skills.

• Proficient in Microsoft Office

• Previous use of CRM systems

• Experience of Sage 200 would be beneficial

• Ability to prioritise and work in a fast-paced environment.

• Team player, customer-focused, proactive attitude.

bf1 Vision – why do we exist?

• To Be the Competitive Advantage

Values – how do we behave?

• Commit Be Courageous Have Fun